Shipping destinations:

• We free shipping Worldwide with tracking.

Shipping time:

• International orders take 15-30 business days to be delivered.
• Shipping time might vary depending on location, shipment method and other factors.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

Note that additional exchange fee may apply if your currency is other than US dollars.

Your satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets defective or damaged – we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email support@lemontools.net with the subject ‘Returns’ and include your order number, name and the reason for the return.
• We will provide you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid “lost packages” situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer’s credit card or original payment method shortly after.

Here are the necessary steps:

1. Choose your product.
2. Click “Add to my cart”.
3. Simply check your cart out on the cart icon on the right upper conner of your device.
4. Everything will be straight forward from there such as: Contact Information/ Payment.
5. Emails and SMSs will be sent as a confirmation to your order.
6. We will then prepare and ship your purchase ASAP.

Our support team is always happy to guide you at any step!

International taxes might be applied depending on your country’s taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

The customs value is made up of:

• The price paid for the goods,
• The insurance cost,
• The shipping cost.

When you placed an order, you will have 12 hours to contact our Support (support@lemontools.net) and request a Cancellation or Modification.

Please include all the detail concerning the order such as: order number, style, size and color. Then, specify the item you would like to Cancel or Modify. Email us and we will make ourselves useful.

After 24 hours, the production will be started so we apologize that the order is irrevocable.

The value and shipping information is printed on a sticker on the outside of the package when your order is shipped. HOWEVER, duties and taxes are calculated and changed by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes and any other charges that your country chooses to impose for the import.

How much will customs charges be for my country?

As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from case to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges might be for your order.

Affordability!

All of our products are made in China as we want our products to be affordable to everyone. By placing our factory in China, we are able to reduce the labor cost while maintaining the high level of skill, the materials are cheaper and the shipping costs are also be reduced significantly. If we are to place our facility in the United States, in the State of Hawaii in particular, the price will went up to 1.5 times. Therefore, please do not be surprised if you order(s) is coming from China, it is just a place, Chinese labor is very skillful and the product quality remains the same if not better!