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Frequently Asked Questions
Please read our FAQ before sending us a message.
- International orders take 15-30 business days to be delivered.
- Shipping time might vary depending on location, shipment method and other factors.
- We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
Note that additional exchange fee may apply if your currency is other than US dollars.
Your satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
- If a product gets defective or damaged – we offer 100% refund.
- Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
- For returns, please email email@example.com with the subject ‘Returns’ and include your order number, name and the reason for the return.
- We will provide you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid “lost packages” situations.
- Please note that customers are responsible for shipping costs of returned items.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer’s credit card or original payment method shortly after.
Contact and address
304 S. Jones Blvd
Las Vegas, NV, 89107
Tel: (+1) 725 726 4699
1779 Highway 1A, Tan Thoi Hiep Ward, District 12, HCM City
Tel: (+84) 989 222 939
Email : firstname.lastname@example.org