Your satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
- If a product gets defective or damaged – we offer 100% refund.
- Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
- For returns, please email email@example.com with the subject ‘Returns’ and include your order number, name and the reason for the return.
- We will provide you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid “lost packages” situations.
- Please note that customers are responsible for shipping costs of returned items.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer’s credit card or original payment method shortly after.
- Please capture videos when you receive the product and video when you open the product.
- Please capture the videos with any problem you received with product.
- We will refund 1 amount depending on each case that the customer provides enough video and photo evidence that the item is dropped or defective.
Note : Update all your videos to GG drive and send it to us with the email.