Your satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets defective or damaged – we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email support@lemontools.net with the subject ‘Returns’ and include your order number, name and the reason for the return.
• We will provide you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid “lost packages” situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer’s credit card or original payment method shortly after.
• Please capture videos when you receive the product and video when you open the product. 
• Please capture the videos with any problem you received with product.
• We will refund 1 amount depending on each case that the customer provides enough video and photo evidence that the item is dropped or defective.

Note : Update all your videos to GG drive and send it to us with the email.